When checking out you will be given the option to have a jiffy bag sent out to you or to print your own sales pack out. If you opted to have a bag sent out we will dispatch this within 1 working day. Typically this will be received within 1-3 days. With the pack will be a delivery note to include with your device as well as instructions to post the device using one of our postage options

You can send any accessories along with the device (cases, cable, plug & boxes).

We process handsets Monday-Friday & will let you know via email & SMS as soon as your handset is received, you should receive a further update later on in the day once the handset has been tested. You can also check the status of your order by going to ‘My Orders’ once you are logged in. Our freepost service takes 2-3 days but on rare occasions can take up to 15 working days to arrive. If we haven’t received your handset within 15 working days then it’s possible the item is lost. In order to make a claim you will need to contact the Royal Mail on 08457 740740 or visit their website for further information.

Please check that you are entering your username and password correctly. If you can’t remember your log in details you can check these against the email that we sent you when you first registered with us. Please note that the password is case-sensitive.

Go to the My Account section of the site and log in to your account. Select the “Change my password” option to change your password. For security purposes this will ask you to also confirm your existing password.

We provide a free (prepaid by us) tracked delivery option which has limited compensation of £50. If sending a higher value item we recommend that you opt for the ‘Special Delivery’ option to fully cover the device. This will cost between £6-£9. Please see the ‘postage instructions’ in the pack for further details.

If you opted for bank transfer & the order meets the condition and network criteria under which it was sold, your payment will be processed & in your account the same day. Cheques are processed & sent out within 1-2 days.

We process handsets Monday-Friday & will let you know via email & SMS as soon as your handset is received, you should receive a further update later on in the day once the handset has been tested. You can also check the status of your order by going to ‘My Orders’ once you are logged in. Our freepost service takes 2-3 days but on rare occasions can take up to 15 working days to arrive. If we haven’t received your handset within 15 working days then it’s possible the item is lost. In order to make a claim you will need to contact the Royal Mail on 08457 740740 or visit their website for further information.

Please check that you are entering your username and password correctly. If you can’t remember your log in details you can check these against the email that we sent you when you first registered with us. Please note that the password is case-sensitive.

Go to the My Account section of the site and log in to your account. Select the “Change my password” option to change your password. For security purposes this will ask you to also confirm your existing password.

We recommend that you contact your network service provider who should be able to unblock the mobile phone/device for you. All mobile phones/devices sold to Trade in are checked on the Recipero’s CheckMEND database which indicates if phones have been registered as blocked, stolen or lost. If a mobile phone/device has been flagged we are required to hold the mobile phone/device in quarantine for 28 days to give you the opportunity to get the red flag removed. Under no circumstances are we allowed by law to return the phone if it is flagged as stolen by the Recipero CheckMEND database. This is because we could have been sent what is potentially a stolen phone. If the block or red flag on the phone is not removed within 28 days then we are obliged by law to dispose of it. You can find out more about the Recipero procedures following the link below. http://www.recipero.com/

The IMEI number is a unique number given to all mobile phones and tablets, that can be used to identify the device. If you enter *#06# your clever phone will make the 15 digit IMEI number magically appear on the screen! Or if your key pad is broken or battery flat remove the back and you’ll find it under the battery. If you’ve got an iPhone it may be on the SIM gate.

Yes you can! If you are not selling us a phone but just wish to recycle one of £0 value, then send it to us at the address on our contact us page and we’ll make sure nothing bad happens to it and it doesn’t end up in a landfill! Please include a note stating ‘Please Recycle’ and make sure to pack the phone in a strong, rigid package, ensure that the battery is inside the phone and that phone is turned OFF, wrap the phone so that it cannot move or be turned on during transit. Packages must be taken to the local post office and handed in at the counter. Trade in do not cover the cost of sending £0 value phones so please make sure that you pay for the correct postage.

Simply go to Settings/General/About and under the Capacity section you will see the number of GB available for storage on your iPhone. Please note: this will always be up to 10% lower than the 8, 16, 32, 64 or 128GB advertised as the operating system is already pre-loaded onto the phone.

You can choose from: Cheque Bank Transfer Cheque You simply enter your name and we’ll make a cheque out payable to that name, which you then need to pop down the bank with. Bank transfer You provide us with your bank account details and we will pay directly into that account. We know people worry about entering their bank details, but you don’t need to.

Our value promise is that we will pay you the price offered at the time of your sale and hold this for 14 days. If you didn’t send us your phone within the 14 days we will offer you the current website price.

Click on My Account. If you haven’t used us before, select “I’d like to register for a new account” As it’s your first time, we’ll need a few details from you, just the usual stuff; name, address etc, so we can make sure you get your cash. Once you’ve done that, you’ll be up and running with an account that you can use again and again and again.

How many have you got?! You can sell up to 10 phones but if you have more mobile phones/devices to sell then call us on 020 3581 1991.

Please contact the customer services team on 020 3581 1991 or email us enquiries@tradein.co.uk if we can cancel the sale for you, we will.

It’s easy! Search for your mobile phone/device by make and model in the search box on the home page. If you’re not too sure of the make then you can enter your IMEI number.

You can choose from: Cheque Bank Transfer Cheque You simply enter your name and we’ll make a cheque out payable to that name, which you then need to pop down the bank with. Bank transfer You provide us with your bank account details and we will pay directly into that account. We know people worry about entering their bank details, but you don’t need to.

We update our website all the time with new mobile phones/devices, so if it’s not listed, check back or email us at enquiries@tradein.co.uk and we’ll try and find you a price.

Absolutely! The price we offer you is really important, that’s why we put so much effort into getting it right. To most recyclers, it doesn’t matter what’s wrong with your mobile phone/device, if it’s classed as broken, there’s only one price. So really you’re paying for the faults on other peoples’ mobile phones/devices…. Mmmm sound fair? We don’t think so. So instead of offering a fixed price for a faulty mobile phone/device, we take the time to test each individual mobile so that you get an individual price. We’ll email you an offer, which if you’re not 100% happy with simply tell us and we’ll return your mobile phone/device to you free of charge. This way you can be sure you’re getting the best deal, the real price your mobile phone/device is worth!

Don’t worry you can still remove remotely from your icloud. Simply Follow the steps below: 1. Go to icloud.com and enter your Apple ID and password. 2. Select Find My iPhone. 3. Select all devices and select your device from the list. 4. Select Erase ipad/iphone 5. Confirm Erase iPhone, then confirm again 6. Enter your Apple id password and select erase

With iOS7 or later Apple introduced a new security measure called ’Activation Lock’, which is linked to ’Find my iPhone’. If the Activation Lock is still activated, the device will be locked to your iCloud account which is only accessible with your Apple ID and password. When we try to test it or resell the device, we will be unable to access any of the iPad or iPhone’s functions and the device will become inoperable.

Removing it is simple and won't affect your iTunes, Apple id or anything linked to your icloud account, It will only unlock the device. Simply Follow the steps below: 1. Go to settings 2. Go to General 3. Select Reset 4. Select Erase all content and settings 5. Confirm Erase iPhone, then confirm again 6. Enter your Apple id password and select erase

If you have an iPhone 4 or above or an iPad 2 or above then you may have downloaded the iOS7 software update. If you have a newer Apple device (e.g. iPhone 5s) then your device will automatically have it installed. To find out which iOS version your device is running, please go to: Settings > General > About > Version

If the Activation Lock is still activated, the device will be locked to your iCloud account, which is only accessible with your Apple ID and password. When we try to test it or resell the device, we will be unable to access any of the iPad or iPhones functions and the device will become inoperable. Therefore, we won’t be able to offer the full price for it as the device will be locked to your Apple ID and we will be unable to access the iPhone or iPad’s functions.

If the Activation Lock is not removed then we won’t be able to offer you the full price. Customer will have to arrange their own return and storage fees may be applied.

Removing it is simple and won't affect your iTunes, Apple id or anything linked to your icloud account, It will only unlock the device. Simply Follow the steps below: 1. Go to settings 2. Go to General 3. Select Reset 4. Select Erase all content and settings 5. Confirm Erase iPhone, then confirm again 6. Enter your Apple id password and select erase

If you’ve forgotten your Apple ID or want to find out more you can visit http://www.apple.com/uk/support/appleid/

We Do Not Accept devices with firmware locked, customer will have to arrange their own return and storage fees may be applied.

We’ll send a sales pack to the address you’ve given us as soon as you’ve finished selling your mobile phone/device to us on our website. It’ll take 1-3 days to arrive. If it doesn’t arrive in that time and you need another, please call customer services on 020 3581 1991.

No, but you do need to send it in a sealed, strong, rigid container. Royal Mail recommends you pack your phone up carefully. Wrap it in 1cm of cushioning e.g. bubble wrap and pop it in a box, you could use your original box or anything that makes it strong and rigid so it doesn’t move about. Then go to the Post Office to send it. Simply attach one of the freepost address labels included in your sale pack.

The SIM card!! We don’t want this so please don’t send it! We will not accept liability if SIM cards are sent with the handset/device and we will not be responsible for any charges which are incurred before or after receipt of your handset/device, so please ensure you take it out before you send it. We will not accept liability if memory cards are sent with the handset/device and we will not be responsible for any loss of data before or after receipt of your handset/device. We can’t send SIM or memory cards back to you once they have been received.

If you sent us your mobile phones/devices in separate envelopes then they can often be received at different times. For each individual envelope we receive, we will send you an email. If you sent the mobile phones/devices all in one envelope you will only receive one email detailing the make and models of the mobile phones/devices in that envelope.

You can only include two phones per package. If you have more than two phones registered on your account, please call customer services on 020 3581 1991 to order more return packs. Trade in provide a freepost service for you to send your mobile phone to us. When you sell your phone we’ll send you a box and a bag (unlike most recyclers we don’t expect you to look for a box!) You just pack your phone, go down to the Post Office and get your proof of postage and tracking number. Postage is free and the tracking number insures your phone for up to £50, but if it’s worth more, we recommend you send it Special Delivery.

No. The value on the website is for the handset/device only. PLEASE DO NOT SEND accessories or the original box as we will not be able to return them. Chargers are needed for laptops, consoles and smart watches.

No, it’s totally free. Trade in provide a freepost service for you to send your mobile phone/device to us. When you order your sales pack, simply pack your mobile phone/device in the packaging provided and post it back to us. Postage is free and the tracking number insures your phone for up to £100, but if it’s worth more, we recommend you send it Special Delivery.

When sending tablets we will not provide packaging. The Royal Mail recommends you pack your device up carefully. Wrap it in at least 1cm of cushioning e.g. bubble wrap and pop it in a box, you could use your original box or anything that makes it strong and rigid so it doesn’t move about. Then go to the Post Office to send it.

Once you’ve taken your package to the post office you’ll be given a proof of postage receipt and tracking number. This tracking number insures your phone for up to £50 and it also tracks your parcel online to our closest delivery office. It does not track it directly to our offices so please be aware that your mobile phones/devices will get to us 1-2 days after it says ‘delivered’. We’ll send you an email as soon as we receive your mobile phone/device. You can also check for updates on your mobile phones/devices progress by logging onto My Account. Chances are it’ll be making its way through the Royal Mail system. If we have not been in touch confirming receipt of your phone after 7 days, get in touch with us and we’ll help you sort it.

How you data wipe your device varies from operating system to operating system, and sometimes even device to device. These are general instructions that should work with most devices; however, it's best to check with your manual or manufacturer just to make sure. You can download manuals for most makes and models of phone from the internet. Android: For versions before Android 4.0, press the Menu key from the Home screen and select Settings/Privacy/Factory data reset. You'll get a warning screen. Scroll toward the bottom and tap "Reset phone." If you also have an SD card in the phone (and don't want to use the data in your next phone), also make sure to check the box next to "Erase SD card." For Android 4.0 or later, go to Settings and look for "Backup and reset." Tap that, and then, on the next screen, tap "Factory data reset." You'll get a warning screen along with a list of all the accounts you are currently signed into. iOS (iPhone and iPad): Go to Settings/General/Reset and then tap "Erase all Content and Settings." (This is specifically for Version 5; the process may differ slightly for other versions.) Windows Phone 7: Go to the Home screen, then tap the Application Menu Key and select Settings/ System/About/ and tap the "Reset your phone" button. BlackBerry: Head to Options/Security options/General settings, and then tap menu. Then select Wipe Handheld.

You can only include 2 phones per package. If you have more than 2 phones registered on your account, you will need to contact Customer Services on 020 3581 1991 to order your extra return packs. Make sure your mobile phone(s) are packaged safely and you use/include the freepost address label so we can identify you. Royal Mail recommends you pack your phone up carefully. Wrap it in 1cm of cushioning e.g. bubble wrap and pop it in a box, you could use the packaging that we provide, your original box or anything that makes it strong and rigid so it doesn’t move about. Then pop to the Post Office to send it.

*The mobile phone/device would be a good start! Probably best to switch it off! *Make sure you leave the battery in and the back on! We need those! *Please unlock any PIN codes or passwords that you may have on the mobile phone/device. You can do this by using the data delete tool that we have or resetting to factory settings. *If you like you can send us the accessories (headphones, charger etc.) but unfortunately we can’t pay more for them. *The ‘freepost address label’ from the sales pack (either on the envelope you’re sending or in the pack if you have used alternative packaging) That’s about it. Keep reading for what not to send! When sending devices we will not provide packaging. The Royal Mail recommends the following: Surround with at least 5cm of rigid cushioning e.g. bubble wrap, polystyrene chips or blocks to protect from knocks and vibration. Place items in a strong, rigid outer container e.g. a box and cushion to avoid movement. Packaging must be of adequate size and securely sealed. Because of its value we recommend you send via Special Delivery

We send an email as soon as we receive your mobile phone/device. The beauty of Special Delivery means you can track it and see exactly where it is! (A bit like stalking, but for mobile phones/devices.) You'll have received a tracking number when you sent your mobile phone/device. Use this to go onto the tracking facility on Royal Mail’s website and track your mobile phone/device.

We’ll send a sales pack to the address you’ve given us as soon as you’ve finished selling your mobile phone/device to us on our website. It’ll take 1-3 days to arrive. If it doesn’t arrive in that time and you need another, please call customer services on 020 3581 1991.

No, but you do need to send it in a sealed, strong, rigid container. Royal Mail recommends you pack your phone up carefully. Wrap it in 1cm of cushioning e.g. bubble wrap and pop it in a box, you could use your original box or anything that makes it strong and rigid so it doesn’t move about. Then go to the Post Office to send it. Simply attach one of the freepost address labels included in your sale pack.

The SIM card!! We don’t want this so please don’t send it! We will not accept liability if SIM cards are sent with the handset/device and we will not be responsible for any charges which are incurred before or after receipt of your handset/device, so please ensure you take it out before you send it. We will not accept liability if memory cards are sent with the handset/device and we will not be responsible for any loss of data before or after receipt of your handset/device. We can’t send SIM or memory cards back to you once they have been received.

If you sent us your mobile phones/devices in separate envelopes then they can often be received at different times. For each individual envelope we receive, we will send you an email. If you sent the mobile phones/devices all in one envelope you will only receive one email detailing the make and models of the mobile phones/devices in that envelope.

You can only include two phones per package. If you have more than two phones registered on your account, please call customer services on 020 3581 1991 to order more return packs. Trade in provide a freepost service for you to send your mobile phone to us. When you sell your phone we’ll send you a box and a bag (unlike most recyclers we don’t expect you to look for a box!) You just pack your phone, go down to the Post Office and get your proof of postage and tracking number. Postage is free and the tracking number insures your phone for up to £50, but if it’s worth more, we recommend you send it Special Delivery.

No. The value on the website is for the handset/device only. PLEASE DO NOT SEND accessories or the original box as we will not be able to return them. Chargers are needed for laptops, consoles and smart watches.

No, it’s totally free. Trade in provide a freepost service for you to send your mobile phone/device to us. When you order your sales pack, simply pack your mobile phone/device in the packaging provided and post it back to us. Postage is free and the tracking number insures your phone or device for up to £100, but if it’s worth more, we recommend you send it Special Delivery.

When sending tablets we will not provide packaging. The Royal Mail recommends you pack your device up carefully. Wrap it in at least 1cm of cushioning e.g. bubble wrap and pop it in a box, you could use your original box or anything that makes it strong and rigid so it doesn’t move about. Then go to the Post Office to send it.

Once you’ve taken your package to the post office you’ll be given a proof of postage receipt and tracking number. This tracking number insures your phone for up to £50 and it also tracks your parcel online to our closest delivery office. It does not track it directly to our offices so please be aware that your mobile phones/devices will get to us 1-2 days after it says ‘delivered’. We’ll send you an email as soon as we receive your mobile phone/device. You can also check for updates on your mobile phones/devices progress by logging onto My Account. Chances are it’ll be making its way through the Royal Mail system. If we have not been in touch confirming receipt of your phone after 7 days, get in touch with us and we’ll help you sort it.

How you data wipe your device varies from operating system to operating system, and sometimes even device to device. These are general instructions that should work with most devices; however, it's best to check with your manual or manufacturer just to make sure. You can download manuals for most makes and models of phone from the internet. Android: For versions before Android 4.0, press the Menu key from the Home screen and select Settings/Privacy/Factory data reset. You'll get a warning screen. Scroll toward the bottom and tap "Reset phone." If you also have an SD card in the phone (and don't want to use the data in your next phone), also make sure to check the box next to "Erase SD card." For Android 4.0 or later, go to Settings and look for "Backup and reset." Tap that, and then, on the next screen, tap "Factory data reset." You'll get a warning screen along with a list of all the accounts you are currently signed into. iOS (iPhone and iPad): Go to Settings/General/Reset and then tap "Erase all Content and Settings." (This is specifically for Version 5; the process may differ slightly for other versions.) Windows Phone 7: Go to the Home screen, then tap the Application Menu Key and select Settings/ System/About/ and tap the "Reset your phone" button. BlackBerry: Head to Options/Security options/General settings, and then tap menu. Then select Wipe Handheld.

"You can choose from: Cheque or Bank Transfer, You simply enter your name and we’ll make a cheque out payable to that name, which you then need to pop down the bank with. Bank transfer You provide us with your bank account details and we will pay directly into that account.

When we receive your mobile phone/devices they are processed separately regardless of whether they were sold or sent in at the same time. Some mobile phones/devices take longer to process and test than others. We pay you as soon as the mobile phones/devices are tested so sometimes there can be a little delay. If you log onto My Account you can check the status of each of your mobile phones/devices and details on payment status.

You can find out online at My Account when you’ve been paid. We also send you an email to confirm that it’s on its way. If you have received an email from us to say that your mobile phone/device has tested faulty, you will need to go to My Account and accept or decline the revised offer or use the link in the email.

Yes, as long as the payment has not yet been processed for your mobile phone/device sale. You need to call us on 0208 518 6353 to do this.

Yes but unfortunately we charge £5 to cover the costs we incur to cancel and reissue the cheque. Email us at enquiries@tradein.co.uk

If you select same day (faster) payment, we can make payment by faster payment transfer directly into your bank account on the same day we process your device (please see our Terms and Conditions for full details).